Privacy-sensitive data, or personal data, is processed via our webshop. HairX.nl considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.
In our processing, we comply with the requirements of privacy legislation. This means, among other things, that:
we clearly state for which purposes we process personal data. We do this via this privacy statement;
we limit our collection of personal data to only the personal data necessary for legitimate purposes;
we first ask for your explicit consent to process your personal data in cases where your consent is required;
we take appropriate security measures to protect your personal data and also require the same from parties that process personal data on our behalf;
we respect your right to provide your personal data for inspection, correction or deletion at your request.
CoolCurl.nl is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read them carefully.
This privacy statement was last amended on 20-09-2021.
When visiting our webshop, placing an order or contacting our customer service. These are just a few examples where we collect data from you. All with a purpose anyway. But we think it's good to inform you about this. That is why we have described the moments at which we process personal data in this privacy statement.
Use of our webshop
When you visit our webshop, various data is collected from you. These are not names, e-mail addresses and telephone numbers, but the more technical data. Think of your IP address (anonymized!), cookies and your browser data such as your browser type Chrome, Internet Explorer or Firefox.
Your IP address and browser data are examples we use in Google Analytics. With this software we can see how visitors like you use our web store. In order to make agreements about the handling of our data, we have concluded a processing agreement with Google. We also give Google permission to view the Analytics information obtained when we ask them for support. And if we have received your permission, Google Analytics will temporarily link the data as described above to your Google Account, so that you can see personalized advertisements through remarketing.
When you visit and use our web store, we therefore obtain certain information from you. And that can be personal data. We only store and use the personal data that you provide to us directly, in the context of the service you have requested, or of which it is clear that it is provided to us for processing
Cookies
Cookies are used on our web store. Cookies are also placed via third parties engaged by us. When you visit our webshop for the first time, a message is shown in which we explain why we use cookies and which cookies you want to accept.
We have made agreements with third parties that place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they deal with cookies, see the privacy statements of these parties (note: these can change regularly).
Do you want to delete or disable cookies?
Please note that our webshop may no longer work optimally. Below you will find for each browser how you can disable cookies:
Safari (iOS)
Safari (macOS)
Chrome
Firefox
Internet Explorer
Edge
Place order (without or with account)
If you place an order with us, we need other information from you. These are:
E-mail address
Name
Last name
Delivery and billing address
phone number
Payment details
IP address
This information is necessary to receive payment and to ensure that your order arrives at your home. We ask for the email address so that we can send you a confirmation with an overview of your order, as well as the invoice. We mainly use the telephone number to keep you informed of changes to your order, if necessary. We collect the IP address to exclude fraudsters from visiting our webshop.
If you order from us with an account (you can also create one during the ordering process), we will keep the data for as long as you want to keep your account. The reason you created an account is probably because you don't always want to fill in all the data again.
Additional information you will find in your account are:
Your previous orders;
Your address book;
Your wish list;
Your written product reviews.
We will not provide your personal data to third parties, unless this is necessary in the context of the execution of the agreement you conclude with us or if this is required by law. In case of suspected fraud or abuse of our webshop, we can hand over personal data to the competent authorities.
Contact
If you have any questions, complaints or feedback, you can call, email and chat with us. In order to help you with this as quickly and effectively as possible, we use various information about you. Initially only your name, e-mail address and/or telephone number. But if you have ordered from us before, we can also view your order history. This is linked to your email address. Saves searching for an order number again!
In addition to the above information, you can also choose which information you share with us. The data you send us will be kept for as long as the nature of the form or the content of your e-mail require for the complete answering and processing thereof.
Social media
Social media buttons are included in our webshop. Especially with blogging. When you click on such a button, the relevant social media party places a cookie on your computer. To find out more about this, check out the privacy of the social media platform itself:
Facebook
Twitter
safety
We take measures to prevent misuse of and unauthorized access to personal data. Think of an SSL connection, logging of access to personal data and access to personal data that is both digitally and physically limited.
Retention periods
description otherwise described, we keep your personal data to process your order, including warranty. Thanks for keeping the data to the maximum. The data becomes documents, unless a legal obligation is required (the fiscal retention data).
Third Party Websites
This privacy statement does not apply to websites of third parties that are connected to our webshop by means of links. We cannot ensure that these third parties handle your data in a reliable manner. We recommend that you read the privacy statement of these websites before using these websites.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you regularly discuss this privacy statement so that you are aware of these changes.
View and change your details
For questions about our privacy policy, requests for access to and changes to (deletion of) your personal data, you can contact us at any time using the details below:
Clingendaal 43
3075LL, Rotterdam
Info@CoolCurl.nl
0687022433
You can also submit a request to request data exchange for data that, with your consent, uses data processing operations that you want us to process personal data.
To prevent abuse, we will ask you to cause problems. When it comes to accessing personal data of a cookie, you must send a copy of the relevant cookie. You can find this in the settings of your browser. If the data is incorrect, you can contact us to change or delete the data.